Solve a Package or Billing Issue

If Pricing shows that no published package can cover the required quantity in self-serve Checkout, use the fixed billing-help email to describe the approximate seats and account machines needed. MAH can review the organization purchase before any supported next step. The email does not create a quote, reserve capacity, start Checkout, or accept payment, and the Pricing planner does not send its inputs.

Open Account in MAH App and select Buy Package, Upgrade Package, or Package Options, whichever Account shows. Max and Team keep package management optional rather than prompting an upgrade.

MAH App checks the same signed-in account automatically after Checkout or secure billing. Keep Account open while it checks. If Account still shows the previous package or resources after automatic checking finishes, use Check Purchase once. If that check also finishes without the update, do not start another Checkout; email MAH Billing Help so the paid purchase or billing change can be reviewed without creating another subscription.

Open the package action from MAH App Account, then choose Manage Billing. The secure billing portal owns payment methods, invoice history, and subscription cancellation.

MAH counts the time each AI agent is actively working on an attempt. Parallel agents count separately, and an attempt that fails or is canceled still uses the time it actually ran. Queue time, time spent reviewing results, and time between agent runs are not counted. Monthly agent time resets once each month. Your Account shows the exact reset time in this computer’s local time. This reset is separate from the subscription renewal or cancellation date. Open Account to review the current Usage period and Usage resets date. Use Sync Status when the balance is unavailable. When Account confirms the balance is used up, choose a package option or wait for the next usage period.

For Team, open MAH Fleet Account and review Workspace Members. An owner or admin can assign a seat to the member who needs access or release a seat that is no longer needed. Use Sync Status if Account still shows the old capacity afterward.

Open MAH Fleet Machines and remove another account machine only when it is no longer needed. Package options remain available from Account when more machine capacity is needed.