Account and billing help
During private preview, this page supports approved test accounts and Checkouts already started from Production MAH App Account. Public package purchases and downloads are closed.
Private Preview Billing Access
Billing recovery remains available for approved testers. Public visitors can compare packages for planning, but this page does not open public installation or purchase.
Approved Tester or Existing Account
Use the Mac already running Production MAH App, sign in to the approved test account, and continue from Account. The recovery steps below stay bound to that account.
Open Account in Production MAH AppPublic Visitor
Review package resources now, then check launch status for the current public-access boundary. No account, installation, Checkout, or billing-support request is needed for planning.
Approved Test Account Recovery
The deep links below require Production MAH App or MAH Fleet and do not grant private-preview access. Start with the signed-in approved test account that owns the package or Checkout.
Open Account in MAH App and select Buy Package, Upgrade Package, or Package Options, whichever Account shows. Max, Team, and Enterprise keep package management optional rather than prompting an upgrade.
Open Account in Production MAH AppMAH App checks the same signed-in account automatically after Checkout. Keep Account open while it checks. If Account still shows the previous package or resources after automatic checking finishes, use Sync Status. If that check also finishes without the update, do not start another Checkout; email MAH below so the paid purchase can be reviewed without creating another subscription.
Check Purchase in Production MAH AppOpen the package action from MAH App Account, then choose Manage Billing. The secure billing portal owns payment methods, invoice history, and subscription cancellation.
Open Billing from Production MAH AppMAH counts the time each AI agent is actively working on an attempt. Parallel agents count separately, and an attempt that fails or is canceled still uses the time it actually ran. Queue time, time spent reviewing results, and time between agent runs are not counted. Monthly agent time follows a UTC calendar month and resets at 00:00 UTC on the first day of the next month. This usage reset is separate from the subscription renewal or cancellation date. Open Account to review the current Usage period and Usage resets date. Use Sync Status when the balance is unavailable. When Account confirms the balance is used up, choose a package option or wait for the next usage period.
Open Account in Production MAH AppFor Team and Enterprise, open MAH Fleet Account and review Workspace Members. An owner or admin can assign a seat to the member who needs access or release a seat that is no longer needed. Use Sync Status if Account still shows the old capacity afterward.
Open Workspace MembersOpen MAH Fleet Machines and remove another account machine only when it is no longer needed. Package options remain available from Account when more machine capacity is needed.
Open MAH Fleet MachinesThis escalation path is only for an existing approved test account or a Checkout already started from Production MAH App. It cannot grant private-preview access or start a public purchase.
If a completed Checkout still does not appear after automatic checking and Sync Status, email hello@mah.bot from the email used for the MAH account. Include the expected package and approximate Checkout time. For an approved organization purchase already being recovered, include the expected seats and account machines. Do not send payment card details, account tokens, purchase links, or sign-in credentials by email. Also, do not pay again while the first Checkout is under review.
Email Billing Help for an Approved Test Account