Public Visitor
Check Launch Status Without Starting Setup
See the current macOS and public-access boundary. This does not create an account, download, purchase, waitlist place, or private-preview request.
View Launch StatusMAH Support
Get Help with MAH
Start with the area that owns the issue. MAH keeps billing, installation, product feedback, and privacy actions separate so each request reaches the right recovery path.
Private Preview Installation
Choose the Path That Matches Your Access
Public downloads are closed. Support cannot approve a private-preview account, so the next step depends on whether MAH has already approved your test account.
Approved Tester
Recover Access from Production MAH App
On a Mac already signed in to the approved account, open Account in Production MAH App. If the Account handoff or verified installer is unavailable, use the fixed Installation Help email.
MAH App (Dev) uses an isolated Dev account and cannot authorize a Production download. Installation Help can troubleshoot approved access but cannot grant it.
Packages, billing, and account usage
Use Billing Help for package choices, Checkout recovery, monthly agent time, seats, account machines, invoices, payment methods, and cancellation.
Open Billing HelpInstallation and updates
Choose the private-preview path that matches your access. Public visitors can check launch status; approved testers can recover installation through Production MAH App or the fixed Installation Help email.
Choose Installation PathProduct problems and feedback
For a problem inside MAH App, choose Report a Problem from the Help menu and send an identity-free summary. If the app cannot open, email MAH with what you were trying to do and what happened.
Email MAH SupportData and privacy
Review the current controls for customer lifecycle data, product feedback, billing details, and requests that need direct help from MAH.
Open Privacy ControlsWhat to Include in an Email
Email hello@mah.bot with the MAH product area, what you expected, what happened, and the approximate time. For billing delivery issues, send from the email used for the MAH account. Do not send payment card details, account tokens, sign-in credentials, purchase links, project files, task text, or agent output.