Service Terms
These terms describe MAH access and the monthly subscriptions available through MAH App Account. By completing a paid Checkout, you agree to these terms for the verified account shown before purchase. The Privacy and Data Policy explains how MAH handles account, billing, usage, support, and optional product-feedback data.
Last updated August 3, 2026
A paid self-service package is a recurring monthly subscription for the verified account shown before Checkout. The package price and, for seat packages, the selected seat quantity determine the listed monthly charge. All listed prices are in USD. Catalog totals exclude taxes, discounts, credits, and proration. Secure billing shows the final amount and any applicable adjustments before you confirm.
Free, Pro, Max, and Team include the same MAH capabilities. Packages change monthly agent time, seats, account machines, and billing unit. Monthly agent time is an account-level allowance for the usage period, and parallel agents count separately while they are actively working. Monthly agent time resets once each month. Your Account shows the exact reset time in this computer’s local time. This reset is separate from the subscription renewal or cancellation date.
Paid subscriptions renew monthly until canceled. Use Manage Billing from MAH App Account to review invoices, update payment methods, and cancel a subscription. The billing portal and MAH App Account show the effective renewal or cancellation date. Removing MAH App or an account machine does not cancel a subscription.
Refunds are not automatic. Email hello@mah.bot from the address associated with your account so the payment and account state can be reviewed. Do not start another Checkout while a completed purchase or refund request is under review. A full refund recorded by the billing provider ends the paid package state and can pause paid account resources until active billing is restored.
Checkout, cancellation, refund, payment failure, and package changes are reflected through the signed-in account. Return to MAH App Account after a billing action and wait for automatic checking to finish. Start or resume account-controlled work only after Account shows an active package, monthly agent time remaining, and machine access ready.
Keep account credentials, access tokens, purchase links, and payment details private. Confirm the account email and package quantity before completing Checkout. Account owners and authorized billing administrators are responsible for package and seat choices made for their organization.
Use MAH only through an account and organization you are authorized to use. Do not resell MAH access or package capacity, share account credentials or access tokens, bypass monthly agent time, seat, account-machine, or billing controls, or use another person's account without permission.
MAH can connect to third-party sign-in, billing, and AI agent services. Those providers keep their own accounts, terms, availability, and data controls. A MAH package does not replace any separate subscription or authorization required by a third-party provider.
Review package resources on Pricing or contact MAH before Checkout when the package, seat quantity, organization purchase, or billing outcome is unclear.
